Shipping policy

Shipping Policy

Processing Times

All orders are processed within 1–2 business days (excluding weekends and holidays). During high-volume periods such as launches or sales, please allow an additional 1–2 business days for processing. Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Rates & Delivery

We currently ship within the United States only.

  • Economy Shipping (3–8 business days) - Free on orders over $99 | $4.90 flat rate for orders below $99 (0-5lbs) |  $19 flat rate for orders below $99 (5-70lbs)

  • Standard Shipping (3-4 business days) – $6.90 (0-1 lbs) | $9.90 (1-5 lbs)

Delivery times are estimates and begin once your order has been shipped.

Order Tracking

Once your order is fulfilled, you’ll receive a shipping confirmation email with a tracking link. You can also track your order directly through your Miya Cosmetics account.

Shipping Destinations

At this time, we ship to the continental U.S., Alaska, Hawaii, and U.S. Territories.
We do not ship to P.O. Boxes or APO/FPO addresses.

Order Issues

If your order arrives damaged, incorrect, or missing items, please contact our Customer Care team within 7 days of delivery at support@miya-cosmetics.com with your order number and a photo of the issue. We’ll make it right.

Lost or Delayed Packages

Once a package is in transit, it is the responsibility of the carrier. If your package appears lost or delayed, please first check your tracking information. If it hasn’t updated for more than 7 business days, contact our support team for assistance.

International Shipping

We’re working to make Miya available worldwide soon. Stay tuned for updates on international shipping options.